Store Policies

Local Pickup Policy

We offer local pickup for customers in the area.

How It Works

• Select “Local Pickup” at checkout
• You will receive an email when your order is ready for pickup
• Pickup details (location + instructions) will be sent after your order is ready

Important

• Pickup address is not publicly listed and will only be shared via email after your order is prepared
• Please do not arrive for pickup until you receive confirmation
• Pick ups are available on Saturdays and Sundays ONLY. Items will not be out during the week.
• Orders not picked up within 30 days may be canceled or restocked at our discretion. No refunds.

Return Policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

Returns

• Returns must be requested within 14 days of delivery or pickup
• Items must be unworn, unwashed, and in original condition with tags attached

Non-Returnable Items

• Sale or clearance items
• Accessories (including jewelry, hair items, etc.)
• Custom or personalized items

Return Process
To start a return, please submit a Return Request form below. You'll need the following information:

• Order number
• Reason for return
• Photos (if applicable)

If approved, you will receive return instructions. 

Return Address

• Our return address is not publicly listed
• Approved returns will receive the return address via email if approved.

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Refunds

• Refunds are issued as store credit only.
• Please allow 3–5 business days after we receive your return to inspect your item(s).

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your item (if eligible) and place a new order.

Shipping Policy

We process orders quickly to get your items to you as soon as possible! Business Days are Monday - Friday and excludes any holidays.

Processing Time

• Orders are processed within 3 - 5 business days. We ship every Thursday.

Shipping Time

• Standard shipping typically takes 3–5 business days after processing.

Tracking

• You will receive a tracking number once your order ships via email.

Address Accuracy

• Please ensure your shipping address is correct at checkout
• We are not responsible for orders shipped to incorrect addresses provided by the customer

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, it is considered delivered.

• We are not responsible for lost or stolen packages
• Please contact the shipping carrier to file a claim. USPS File A Claim
• We are happy to assist with tracking information if needed

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery or pickup.

Include:

• Order number
• Photos of the item and packaging

If approved, we will:

• Replace the item (if available), or
• Issue a refund or store credit

Order Changes & Cancellations

• Orders cannot be changed or canceled once placed
• Please review your order carefully before checkout

Chargebacks & Disputes

We are committed to resolving any issues quickly.

• Please contact us at thelittlegrovecompany@gmail.com before filing a dispute
• Chargebacks filed without contacting us first may result in being restricted from future purchases

We reserve the right to dispute chargebacks with proof of:

• Order confirmation
• Shipment tracking
• Delivery confirmation

Contact Us

📧 thelittlegrovecompany@gmail.com