Shipping policy

Local Pickup Policy

We offer local pickup for customers in the area.

How It Works

  • Select “Local Pickup” at checkout
  • You will receive an email when your order is ready for pickup
  • Pickup details (location + instructions) will be sent after your order is ready

Important

  • Pickup address is not publicly listed and will only be shared via email after your order is prepared
  • Please do not arrive for pickup until you receive confirmation
  • Pick ups are available on Saturdays and Sundays ONLY. Items will not be out during the week.
  • Orders not picked up within 30 days may be canceled or restocked at our discretion. No refunds.

Shipping Policy

We process orders quickly to get your items to you as soon as possible! Business Days are Monday - Friday and excludes any holidays.

Processing Time

  • Orders are processed within 3 - 5 business days. We ship every Thursday.

Shipping Time

  • Standard shipping typically takes 3–5 business days after processing.

Tracking

  • You will receive a tracking number once your order ships via email.

Address Accuracy

  • Please ensure your shipping address is correct at checkout
  • We are not responsible for orders shipped to incorrect addresses provided by the customer

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, it is considered delivered.

  • We are not responsible for lost or stolen packages
  • Please contact the shipping carrier to file a claim. USPS File A Claim
  • We are happy to assist with tracking information if needed

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery or pickup.

Include:

  • Order number
  • Photos of the item and packaging

If approved, we will:

  • Replace the item (if available), or
  • Issue a refund or store credit

Contact Us

📧 thelittlegrovecompany@gmail.com